Privacy Policy

As with many websites, we collect the email addresses of those who communicate with us via email, aggregate information on what pages consumers access or visit, and information volunteered by the user.

The information we collect is used to improve the content of our web pages and the quality of our service and is never shared with or sold to other organizations for commercial purposes, except to provide products or services you’ve requested, when we have your permission, or if it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.

Information gathering and usage

When you register at novlr.org, we ask for information such as your name and email address.

When you subscribe to Novlr, we ask for information such as billing address and credit card information.

Novlr uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.

Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a website’s computers and stored on your computer’s hard drive.

Cookies are required to use Novlr.

We use cookies to record current session information but do not use permanent cookies. You are required to re-login to your Novlr account after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.

Your words, your rights

Your words are yours. This is a non-negotiable at Novlr. When you write on our platform, you have full ownership of your work and retain all rights to what happens with them. You can read more about this in our Terms of Service and Helpdesk.

Novlr and AI

At Novlr we respect and value the privacy of our users. We are dedicated to maintaining the confidentiality of your work.

No part of your work will be shared without your explicit permission. We do not have AI built into our platform, meaning your work remains exclusively accessible and shareable by you, effectively keeping it safe from any AI scraping.

Controlled sharing options

While we have sharing options in place, these are optional and completely controlled by the individual writer. You can choose to use our backup options or link-sharing features. These tools are elective, meaning they can neither be forced on you nor do they constitute a requirement for using Novlr.

Integrations

Novlr's Pro plan offers integration with ProWritingAid — a top-tier, AI-assisted grammar and style checker. We understand the importance of maintaining the integrity and confidentiality of your work. That's why we've chosen a partner as dedicated to privacy as we are.

In their Privacy Policy, ProWritingAid states, "We never use or access your content unless you specifically permit us to or where it’s required in order to comply with the law. For grammar checking, once checking has been completed, all submitted texts and their improvements will be deleted. When using ProWritingAid, your texts will not be used to improve the quality of our services."

This underscores the privacy protection we prioritise when integrating with third-party apps. Your work remains your own.

Data storage

Novlr uses third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run Novlr.org and all subdomains. Although Novlr owns the code, databases, and all rights to the Novlr.org website, you retain all rights to your data.

Third party integration

Novlr allows for integration with third-party vendors such as Google and Dropbox to sync, view, and manage projects that you have opened or created with Novlr. You do not have to use these services. If you switch them on, you will be asked to authenticate your account on the third-party platform. You can revoke these permissions at any time.

Disclosure

Novlr may disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Terms of Service.

Data location

If you choose to provide Novlr with your information, you consent to the transfer and storage of that information on our servers located in the United Kingdom and the United States of America.

Changes

We may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Novlr primary account holder information or by placing a prominent notice on our site.

Questions

Any questions about this Privacy Policy should be addressed to hello [at] novlr.org.